Terms and Conditions

All purchases, whether merchandise or gift cards, are non-refundable. For any merchandise that is damaged due to shipping, we provide credit to use At Southern Splendor. WHAT IS THE RETURN POLICY? Southern Splendor is known for a diverse and high quality selection of products. If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted within 14 days from the Invoice Date. Please be sure to check your merchandise immediately upon receipt, as no credits will be granted after 14 days. If you find an error with your order, you must also contact us within 14 days to make corrections. You will receive an acknoweldgement email within 1-2 days from your order being placed. To ensure the accuracy of your orders, please check the acknowledgement promptly and report any changes by emailing or calling us. HOW TO REPORT DAMAGES OR ERRORS: Please email us. A Southern Splendor agent will then contact you to resolve the issue, and images may be requested. Credits, when appropriate, will be issued upon 3 business days of resolution.

SHIPPING & HANDLING Rates for shipping are determined by the total dollar amount prior to taxes within a single order. We use UPS for our shipments and charge a flat fee on the total dollar amount (before taxes). We do not use a retail partner’s shipping account number—there are no exceptions to this provision. Orders placed that are over $500 will receive free shipping. FAQ: WHAT IS THE TURNAROUND TIME FOR RECEIVING ORDERS? This will depend on the availability of the items that you are ordering. If merchandise is in-stock, we will generally ship within 3 days of receipt of your order. If you see something you like, but it is not in stock when browsing, complete the customer form on the website or call the store at (843) 315-9826 to determine whether we can place on order for you and the anticipated availability/delivery date. WHAT IS THE TRANSIT TIME FOR MY ORDER? Orders will ship via UPS ground service from Murrells Inlet, South Carolina. The transit time varies, depending on your location. WILL I BE NOTIFIED WHEN MY ORDER SHIPS? When your order ships from our store or distributor, you will receive an email informing you of the change in status. The notification includes a tracking number for the shipment and a list of all items shipped to you. CAN YOU DROP SHIP AN ITEM DIRECTLY TO MY CUSTOMER? We cannot drop ship an item directly at this time, but we expect to add this feature soon.

HOW DO I PLACE AN ORDER? Online orders can be placed at https://www.southern-splendor.com for shipping and pickup at the Murrells Inlet store. If you wish to see the items in person, the store is located at 4640 US Highway 17S, Murrells Inlet SC 29576. IS THERE A MAXIMUM ORDER? We value your choice as to what finds you splendor, so there is no maximum order that can be placed. Factors to consider that influence order size and timing include inventory available, shipping desired, and internal processing time. WHAT IS THE TURNAROUND TIME FOR RECEIVING ORDERS? This will depend on the availability of the items that you are ordering. If merchandise is in-stock, we will generally ship within 3 days of receipt of your order. If you see something you like, but it is not in stock when browsing, complete the customer form on the website or call the store at (843) 315-9826 to determine whether we can place on order for you and the anticipated availability/delivery date. WHAT IS THE TRANSIT TIME FOR MY ORDER? Orders will ship via UPS ground service from Murrells Inlet, South Carolina. The transit time varies, depending on your location. WILL I BE NOTIFIED WHEN MY ORDER SHIPS? When your order ships from our store or distributor, you will receive an email informing you of the change in status. The notification includes a tracking number for the shipment and a list of all items that shipped to you. CAN I PLACE AN ORDER FOR ITEMS THAT ARE OUT OF STOCK? It depends upon whether that item is in still in stock and available to order from our vendor companies. If you see something you like, but it is not in stock when browsing, call the store at (843) 315-9826 to determine whether we can place on order for you and the anticipated availability/delivery date. CAN YOU DROP SHIP AN ITEM DIRECTLY TO MY CUSTOMER? We cannot drop ship an item directly at this time, but we expect to add this feature soon. WHAT IS THE RETURN POLICY? Southern Splendor is known for a diverse and high quality selection of products. If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted within 14 days from the Invoice Date. Please be sure to check your merchandise immediately upon receipt, as no credits will be granted after 14 days. If you find an error with your order, you must also contact us within 14 days to make corrections. You will receive an acknowledgement email within 2 days after your orders is placed. To ensure the accuracy of your orders, please check the acknowledgement promptly and report any changes by calling the store. HOW TO REPORT DAMAGES OR ERRORS: Please email or call us to report damages. A Southern Splendor agent will then contact you to resolve the issue, and images may be requested. Credits, when appropriate, will be issued upon 3 business days of resolution. QUALITY: Several of our products are made by local artisans in the local area or from other parts of the world. In some cases, no two pieces are identical, which explains the slight variations in size or color of the same item. These unique variations are part of the charm of these particular products. If you have questions, please contact us at (843) 315-9826. WEBSITE: 1. Introduction Welcome to the website for Southern Splendor. These Terms of Use govern your access to and use of this site. By using the Southern Splendor website, you affirm that you are of legal age to enter into these Terms of Use, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms of Use and your parent or guardian consents to these Terms of Use on your behalf. If you violate or do not agree to these Terms of Use, then your access to and use of the Southern Splendor site is unauthorized. 2. Your Use of the Southern Splendor site You certify that the Content you provide on or through the Southern Splendor site is accurate and that the information you provide on or through the Southern Splendor site is complete. You are solely responsible for maintaining the confidentiality and security of your account including username, password, and PIN. Southern Splendor is not responsible for any losses arising out of the unauthorized use of your account. You agree that Southen Splendor does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the Southern Splendor site. You agree that Southern Splendor is not a party to any such agreement, nor is Southern Splendor responsible for the content, accuracy, or unavailability of any method used for payment. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the Southern Splendor site or any portion of the Southern Splendor site, and (2) charge, modify, or waive any fees required to use any services, functionality or other content available through the Southern Splendor site or any portion of the Southern Splendor site. • In connection with the Southern Splendor site, you will not: o Make available any Content through or in connection with the Southern Splendor site that is or may be in violation of Prohibited Content (false, fraudulent, inaccurate, or misleading, etc). o Make available through or in connection with the Southern Splendor site any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment. o Use the Southern Splendor site for any commercial purpose, or for any purpose that is fraudulent or otherwise tortious or unlawful. o Harvest or collect information about users of the Southern Splendor site. o Interfere with or disrupt the operation of the Southern Splendor site or the systems, servers, or networks used to make the Southern Splendor site available, including by hacking or defacing any portion of the Southern Splendor site; or violate any requirement, procedure or policy of such servers or networks. o Restrict or inhibit any other person from using the Southern Splendor site. o Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute, or otherwise exploit any portion of (or any use of) the Southern Splendor site except as expressly authorized in these Terms of Use, without Southern Splendor’s express prior written consent. o Reverse engineer, decompile, or disassemble any portion of the Southern Splendor site , except where such restriction is expressly prohibited by applicable law. o Remove any copyright, trademark, or other proprietary rights notice from the Southern Splendor site . o Frame or mirror any portion of the Southern Splendor site , or otherwise incorporate any portion of the Southern Splendor site into any product or service, unless you obtain Southern Splendor’s express prior written consent to do so. o Systematically download and store any Materials. o Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather any Materials, or reproduce or circumvent the navigational structure or presentation of the Southern Splendor site, without Southern Splendor’s express prior written consent. o Cause injury to any person or entity. o Violate any law, rule, or regulation, or these Terms of Use. • You will not use the Southern Splendor site or Southern Splendor’s name, logo, or brand to (1) send any unsolicited or unauthorized Content, including advertising, promotional materials, email, junk mail, spam, or other form of solicitation; or (2) use any meta tags or other hidden text or metadata utilizing a Southern Splendor trademark, logo, URL, or product name without Southern Splendor’s written consent; • You will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this Section, or attempt, permit, encourage, assist, or allow any other violation of these Terms of Use. 3. Merchandise The Sites may make available listings, descriptions, and images of goods and services (collectively, “Products”). Such Products may be made available by us or by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, specifications, and prices contained on the Sites). Such information and the availability of any Product are subject to change at any time without notice. We have made efforts to accurately display the attributes of Products, including the applicable colors. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures, and similar descriptions are approximate and are for convenience only. Southern Splendor is not responsible for, and cannot guarantee the performance of, goods and services provided by third parties. While our goal is to provide accurate information, product packaging and material may contain more and/or different information than that provided on the Southern Splendor site, including the product description, country of origin, nutrition, ingredient, allergen, and other information. Always read labels, warnings, directions, and other information provided with the product before using or consuming the product. 4. Gift Cards The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission or direct delivery to the recipient, whichever is applicable. 5. Personalized Items Personalized items are final sale. No returns.