Refund policy

All purchases, whether merchandise or gift cards, are non-refundable.  For any merchandise that is damaged due to shipping, we provide credit to use At Southern Splendor.

WHAT IS THE RETURN POLICY?

Southern Splendor is known for a diverse and high quality selection of products.  If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted within 7 days from the Delivery Date/Pickup Date. Please be sure to check your merchandise immediately upon receipt, as no credits will be granted after 7 days. If you find an error with your order, you must also contact us within 7 days to make corrections.

You will receive an acknoweldgement email within 1-2 days from your order being placed.  To ensure the accuracy of your orders, please check the acknowledgement promptly and report any changes through the Customer Form on the Contact Us page or by phone.

HOW TO REPORT DAMAGES OR ERRORS:

Please complete and submit the Customer Form on the Contact Us page.  A Southern Splendor agent will then contact you to resolve the issue, and images may be requested.  Credits will be issued upon 3 business days of resolution.